Frequently Asked Questions
How do I book?
Open the trip you like and press Book, or use our booking form. Send your date, hotel and number of guests; we confirm availability, price and pickup time.
How do I pay?
Payment options are confirmed with your booking. For most day trips you can pay on the day in cash; trips with flights, hotels or cruises require a deposit.
Is hotel pickup included?
Yes, from Hurghada, El Gouna, Makadi Bay and Sahl Hasheesh. Soma Bay and Safaga are covered with a possible supplement. See our pickup areas.
When will I know my pickup time?
We send the exact time the evening before your trip.
What is your cancellation policy?
Most day trips are free to cancel up to 24 hours before pickup. See the full cancellation policy.
Are prices per person?
Mostly yes; private boats and jeeps are priced per vehicle. Each trip page shows the unit next to the price.
Do children get a discount?
Most trips have child prices. Tell us ages when booking.
What language are the guides?
English on all trips; German, Russian, Italian, French, Polish and other languages on request for private trips, subject to availability.
What if the weather is bad?
If the port closes the harbour or a trip cannot run safely, we rebook or refund you in full.
Do I need my passport?
For Luxor and Cairo trips, yes. For local trips, a copy is sufficient.
Is it safe?
We work with licensed partners and follow official safety rules. Read our travel tips for practical advice.
Can I request a private trip?
Yes, every excursion can be booked privately.