Frequently Asked Questions
How do I book?
Open the trip you like and press Book, or use our booking form. Send your date, hotel and number of guests; we confirm availability, price and pickup time.
How do I pay?
Where online payment is available, choose full payment by card or a deposit online with the remaining balance in cash on the day. Private charters and other supplier-confirmed programmes are quoted before payment. Check the options, amount due and any remaining balance shown for your booking.
Is hotel pickup included?
Central Hurghada pickup is included where stated on the trip page. Transfers from El Gouna, Makadi Bay, Sahl Hasheesh, Soma Bay and Safaga can carry a supplement. Select your exact hotel area in the booking form; any supplement is shown there or confirmed with your quote.
When will I know my pickup time?
We send the collection arrangements before travel, normally the evening before. The exact time depends on your hotel area and the departure programme. Keep your booking reference and contact details available if you need to check the meeting point.
What is your cancellation policy?
Most day trips are free to cancel up to 24 hours before pickup. See the full cancellation policy.
Are prices per person?
Mostly yes; private boats and jeeps are priced per vehicle. Each trip page shows the unit next to the price.
Do children get a discount?
Children aged 0–4 travel free on standard per-person trips; ages 5–10 pay 50% of the adult trip fare; ages 11 and over pay the full fare. Enter every child’s age on the trip date when booking. Pickup supplements and minimum booking prices are shown separately. Private boats, jeeps and quads are priced per vehicle. Activity age restrictions still apply.
What language are the guides?
English on all trips; German, Russian, Italian, French, Polish and other languages on request for private trips, subject to availability.
What if the weather is bad?
If the port closes the harbour or a trip cannot run safely, we rebook or refund you in full.
Do I need my passport?
For Luxor and Cairo trips, yes. For local trips, a copy is sufficient.
Is it safe?
We work with licensed partners and follow official safety rules. Read our travel tips for practical advice.
Can I request a private trip?
Private options are available for selected programmes, including yacht charters, jeep safaris and Luxor trips. Send your date, hotel, group size and preferred itinerary so availability, inclusions and the group price can be checked before payment.